Angela Norris
30 Schofield Ave
Blackpool
FY3 8QD

Phone 01253 393624
E-mail anorris@easynet.co.uk

Personal Information:

Education:

1975 - 1980

Elmslie Girls School, Blackpool, Lancs

O Levels - Grade C and above:

Trinity College of Music:

A Level:

O Level Pass

Junior Accounts Clerk

Various aspects of accountancy work plus reception duties, Proficiency in book keeping and word processing plus use of switchboard. Telephone techniques and customer service skills developed to a high degree.

Network Support

Dealing with enquiries and logging problems with computer network nation-wide. Data input and reception duties included. Excellent telephone manner essential with emphasis on customer service. Solving minor computer problems and organising engineers, etc to deal with more complex problems. Ability to work on my own and to work under stress essential

Administrative Officer/Executive Officer

Commenced as Administrative Officer gaining promotion to Executive Officer in 1992. Various aspects of benefit administration plus supervision.

Training officer for both Admin and Executive grades as career progressed, with the ability to liase well with colleagues of all grades within the unit, being a patient and understanding mentor confidant in her own abilities.

Quality Assurance Officer for the unit recognising and fulfilling the need for high quality. Setting standards and improving quality of work through identification of training needs for colleagues.

Word processing and database maintenance on PC particularly with use of Word 6. Ability to work on my own and under pressure essential plus supervision and training of large numbers of staff undertaken as required. Excellent organisational and customer service skills.

In-house training courses in: Health and Safety - Telephone Techniques - Letter Writing - Customer Service - Effective Management - Management Development - Keyboard Skills - Problem Solving - Running a Social Club: Treasurer (accounting and auditing).

Member of founding committee of Area Staff Sport and Recreation Society progressing to deputy secretary, Treasurer and Deputy Chairman. Arranging outings and sports activities for Preston area of Benefit Agency Directorate (over 1500 staff members). Maintaining accounts, dealing with monetary aspects, minute taking and record keeping. * During absence due to illness, reinforced computer literacy and gained experience in internet use. Co-founder and webmaster of Internet Relay Chat channel. Designing graphics and proficient in Windows 95, Microsoft Office suite and HTML use

Founding own business involving the many aspects of web design, specialising in HTML for small business. Advising companies how to make the most of the World Wide Web and promoting their presence on the internet.

Writing raw HTML in Notepad plus the use of editing packages including: Web Edit Pro, Net Objects Fusion and Microsoft Frontpage 98.

Graphic design using variety of programs including: Paint Shop Pro (versions 4.14 and 5), Crystal Impact Pro 3D, Microsoft Image Composer, Macromedia Fireworks, Adobe PhotoShop 5. Experience in animated gifs

Charity fundraising event in Blackpool. An annual town-wide event taking place over a full weekend, Friday to Sunday (both dates included). Outdoor stage events and parade plus evening dance and cabaret at the Tower Ballroom. Street and bar collections.