Our Services - Background InformationWho we work with The only criteria for someone to become a Hilt service user are
that they have a learning difficulty. We recognise there are often
added needs such as physical or sensory disabilities, mental illness,
or challenging behaviour. We believe that we have a positive reputation
for adapting the way that we work to suit the needs of the person.
We have had significant success in sustaining long term placements
for people who are often very challenging to services. Our approach
is a non-aversive one, finding ways to promote a good quality of
life with a high degree of engagement in meaningful and enjoyable
activities. We work closely with other practitioners to ensure that
the support that we offer is tailored to the individual. The area we cover Hilts own housing is in the London Boroughs of Hackney, Tower Hamlets
and Islington. We can take referrals from anywhere for people who want to use
our housing and support services. We currently provide housing to
people from London, Sussex and Surrey. Our Services Hilt has 5 registered homes, housing between three and eight people. Three of these homes offer wheelchair accessibility. The houses vary widely in the amount of support available. Staffing levels can veer from one person on duty to four service users, to one to one staffing for people who require that level of support. All of these homes are registered with the Commission for Social Care Inspection.. Click on the the following houses for each information about each one (please note: you will need acrobat reader to open these documents): Flat
1 Lower Clapton Road (to open the above documents you will need Adobe Acrobat -
to download Adobe Acrobat for free click
here) DAY SERVICES
Because the costs of our service range significantly according to the needs of the person and the service required, they cannot be standardised easily. For more information on costs, e-mail your details to: info@hilt.org.uk. We will reply with an estimated cost of the service that you are interested
in. How do we know how good the service is?  Quality and value are becoming increasingly important to funders and we recognise
the need for specific and objective evidence of achievement. Our
approach to quality is to have a mixture of quantitative, factual
information and impressionistic feedback from service users, staff,
partners and families. For example, we will provide you with data
to show how many hours support a person has received or how many
activities they have been offered, together with people's views
about quality or video evidence. Currently we report back on achievements in three ways:
We are looking to improve the feedback that we give to people about our services
in a number of ways. The website is one of them. Look at the rest
of the website to see people's stories - these show what people
are achieving with our support.
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