Sarah Havard
Service Manager (Training)

I am service manager with an extra responsibility for training. As a service manager I keep an eye on all the people who live in or use the services I am responsible for and make sure they are getting the service they want. I work out the logistics when someone wants to substantially change their service, or new people come into the service. I also support the staff who work in those services, and help develop new policies and procedures to help them understand what their role should be and how to do it safely and efficiently.

My role as training manager also means that I am responsible for working out how Hilt can provide all the training that the law says we need to and all the training that people need to be able to do their jobs well, and share that out in a fair way between all the staff. It also means supporting and encouraging staff who are doing difficult course.

I have been working with people with learning difficulties in Hackney for 15 years in a variety of jobs.